Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an extensive guide for customer success.
The blog tells you about how does the onboarding experience of the customer define the ongoing relationship you have with your customer
Onboarding of customers is distributed in many ways like the complexity of your product? or how tech-savvy are your customers?
Having the right onboarding process surely changes several things for your company including the renewal rate.
The webinar focuses on how to design the customer success strategy that is right for your SaaS company and how to operationalize, scale and automate that strategy through technology.
Learn why customer onboarding is the key to increasing LTV and reducing customer churn in SaaS.
Guide your client on how to use the product so that they get used to the product and eventually gain the most from it.
Not all customers are equal, learn how to segment customers so that you can work with each one of those segments in respective ways.
Customer success for all customers can’t be the same and hence customer segmentation is a must in order to drive customer success.
Customer Success Manager
The blog helps you know how to differentiate between account manager and Success Manager on the basis of different features.
As a customer Success manager when do you engage with the sales manager for the best result.
The blog helps you understand the key difference between Success Managers and Support Reps.
In the Webinar, you’ll learn how the Customer Success team works together and the much needed Intra-departmental efficiencies and inter-departmental communication.
Finding the right CSM is absolutely important for every SaaS company. In this blog learn how to identify the best Customer Success Manager for your company.
A CSM has a very important role in any SaaS company today. Know what are the core responsibilities of a CSM.
The Director of Customer Success is the orchestrator and owner of the operational strategy and plan for the business.
Understand why product stickiness matters and how to measure it the correct way.
Product Stickiness is a bit like going to the gym. It’s all about exercising all parts of the body, every week without skips.
Explains the three effective ways to measure churn. Because the better we analyze and measure churn, the better we will be at reducing the churn.
Tips on how to analyze the churn better which in turn will help you reduce churn.
Onboarding your customers is just a first step in the whole process and retaining them is the next important thing.
In this webinar learn a proven framework to Churn analysis and get a control on your churn.
Learn how to lower Customer churn which is a major problem that requires immediate attention.
Retention, Renewal, and Upsell Strategies
Different teams may handle renewals differently. Here, know-how and when renewal playbooks should be used for business and customer growth.
Retaining a customer is way more profitable than acquiring new ones. In this blog learn why it is so important for companies to hold on to their customers.
The blog talks about how upselling to existing customers is more or less the direct window to the Recurring Revenue for your SaaS Business.
The renewal rate is the lifeline of any SaaS company. This blog shows how the growth of SaaS depends on renewal.
In this webinar, you’ll learn about the state of Customer Success technology and the impact of AI on Customer Success with a walkthrough of Sheldon[AI] and its capabilities.
This blog explains why customer retention is important and data points to drive retention.
Learn how to fully understand what challenges your customer is facing and what your product can do to alleviate the challenge.
If you can’t retain the customers you have, you certainly can’t sell them anything more. Here are 3 kinds of early warning systems to drive b2b saas customer retention.
The blog explains why choosing the right Customer Retention Software has become so important for B2B SaaS Business
Get an insight about the strategies to retain customers.
By using CustomerSuccessBox SalesScreen was able to increase it’s retention rate by 10% in the year 2020.