TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and …
Blog Posts
Acquiring your customers is just a first step in the fruitful partnership process and retaining them is the next big thing and for that matter, it becomes extremely crucial to reduce the churn for any SaaS Business. Of course, churn is inevitable, but the better we analyze and measure churn, …
Time is crucial in these stimulating economic times. Efforts made to stop churn today could make or break your business performance for the upcoming years. You need to know what your customers want and need. Click here to know more about churn reduction The success of your business is directly …
So, “Where to start with Customer Success”, is likely to be one of the most frequently asked questions that I’ve come across. I know all of you wanna solve churn, solve renewals problems, solve upsell, do more upsells, grow the MRR, improve your LTV, and also onboard better. But as …
Should CSM be closing the support tickets? This is the most common debate among SaaS founders. Before we get into it, let’s understand the key difference between Success Managers and Support Reps. Customer Success and Customer Support Customer success managers are the domain experts who endeavor to help the customer …
When it comes to decoding about- “How should a day in the life of a Customer Success Manager look like? Or How should every Customer Success Manager (CSM) be planning their day? It becomes quite a genuine confusion to deal with. Because it’s not just the amount of tasks or …
When you’re trying to build a great success team, searching for a good Customer Success Manager, most often you see that the right fit-Customer Success Managers are hard to find. But maybe we can unearth some secret place to actually find them. So Yes, that’s nowhere else other than your …
The Customer Success Manager has an integral role in ensuring healthy Customer relationships by evaluating and analysing the customer needs and acting as a customer advocate to promote customer loyalty. While these major responsibilities require a wide range of tasks to be addressed, onboarding tops the list which is then …
A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth” Now that involves two main essential activities- Retaining Customers and Upsell to consumers. Subscription Economy …
If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. Well, that couldn’t be further from the truth. While …
