Blog Posts

Segment and CustomerSuccessBox join hands to deliver customer success even faster

Segment and CustomerSuccessBox announce partnership

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out. Over 19,000 companies use Segment as their central hub for collecting and synthesizing first-party customer data.

Read More

How to start a customer success practice?

SaaS customer success best practices

Customer Success, at its core, helps customers achieve their goals by maximising the value from a product. Thus, increasing the retention rate, and creating potential opportunity for upsells / cross-sells too. It doesn’t matter how many customers you are signing up every month! What matters is that of the customers

Read More

Is customer success right for me?

Is SaaS customer success right for me?

SaaS Customer Success is a rapidly growing field and lately, there has been a huge demand for Customer Success Managers (CSMs). According to Linkedin, Customer Success Manager is the third most promising job of 2018. Though many of you have started looking out actively for  SaaS customer success roles, like

Read More

Upselling strategies that can improve your bottomline!

Upselling strategies to improve your bottomline

Upselling strategies can improve your upsell rate drastically, leading to the financial growth of the company. However, we need to start with the basics before we can learn about upselling strategies. What does Upsell exactly mean? According to the Oxford dictionary, Upsell as a verb means ‘Persuade a customer to

Read More