At CustomerSuccessBox, we are on a mission to make every customer successful. At the core, CustomerSuccessBox is a B2B SaaS-based customer success company and our entire team is very much aligned towards customer success. Backed with a million dollars in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success.
Customer Success is greatly enhanced by using Artificial Intelligence (AI) and Machine Learning (ML) to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses.
CustomerSuccessBox processes millions of activities from 100,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like XebiaLabs, WizIQ, Synup and WoowUp.
We are excited to be building CustomerSuccessBox in the exact way we had always imagined building a company, with a self-managed and passionate team, and the right speed and focus.
We are on a mission to build one of the most open workplaces in India and we are obsessed with our culture.
There are no silos, the organization runs flat. We work out of 91springboard’s co-working space in sector 18, Gurgaon. So, there are no cabins or appointments. From our founder to interns, everyone is accessible to everyone. You call people by name and we love opinions, as long as they are backed by data.
We do not discriminate on the basis of race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation. Don’t hesitate to apply if you believe you suit the bill.
You’ll be rewarded for value delivered, not hours spent.
Rich working space
Play, network and work in a startup coworking space with a terrace cafeteria.
You will be expected to speak freely, share candid feedback, object comfortably even to your seniors and management, but all of this respectfully. And back your arguments with data, opinions alone carry very little weight.
All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
Current Job Openings
We have openings for the following full-time roles:
- PHP Developer / Software Engineer
- Creative Designer – Marketing
- Sales Representative
- Content Writer
How To Apply
Write an email to firstname.lastname@example.org that tells us why you want to join CustomerSuccessBox and for which of the positions above. Talk about your ambition, your life so far and your observation about CustomerSuccessBox.
Strong reference from our team-members, trusted entrepreneurs and startup folks matters a lot to us. We have strict background checks before hiring. Be as transparent as you can in your application.
Sending resumes is not a must
Out of the folks who are working with us now, none of them were asked to send their CVs. A LinkedIn profile and a conversation is enough to figure out if you believe in what we are building and possess a skill that will make our product fly. Life experience over resumes.
The Journey of Our Founders So Far
Puneet Kataria, Founder & CEO: Puneet leads CustomerSuccessBox. Prior to this he was VP of Sales & Marketing at a SaaS company. In 17 years of professional experience, he has been a proven leader at ThoughtWorks, IBM, Telelogic and an Engineer with Honeywell Aerospace. He has grown startups to ~$10 million in revenue and managed 10,000+ accounts. Puneet is an alumni of IIM-Bangalore and has a Masters and Bachelors degree in Computer Science.
Amritpal Singh, Co-founder & CTO: Amrit leads technology and engineering at CustomerSuccessBox. Prior to this, Amrit developed four other platforms from scratch. He has worked at Droom (founded by Sandeep Aggarwal, founder of Shopclues), Kayako and has been a co-founder of a healthcare startup. He is a regular open source contributor and has developed 70+ repositories.
What Do We Look For?
Challenge: You don’t like a monotonous daily routine.
Adaptability: Adaptability is more important that years of old school experience.
Experiment: Everything we do is a hypothesis, until proven right or wrong.
Learning: Everyone makes mistakes, but the smart learn and share.
Value: Don’t Sell, help customers. Create Value, not products.
Ownership: Own and deliver, don’t wait for a to-do list. You are expected to add to the list.
Success: If your customer is not successful, you can never be.
Be human: Be a nice human being first. Ethics and Values guide when no one is watching.
I can quote perks such as our unlimited leave policy or flexible working hours or the sponsored books but I won’t do any of that. We are looking for hustlers who believe in the mission of making every customer successful and for whom the product and the success of our customers comes before anything else. If you believe in our mission and respect our culture, we will make you our own and you will become a part of a successful team that works, eats and chills together.