Curated Readings From the Customer Success World

We, at CustomerSuccessBox, bring to you some relevant and interesting content. The following is the list of curated readings that will definitely add value, if implemented, to your SaaS business.

1. How to scale customer success without losing Human Touch

 How to scale customer success without losing Human Touch

Striking the right balance between automation and human talent takes time and effort, but ends in inefficiency. Read More here.  

2. Best practices of Customer Success post pandemic

Best practices of Customer Success post pandemic

Jeff Hacker – Global CS head of Pipedrive discusses the best practices of Customer Success post-pandemic.  Read More here

3. Why Customer Success input is important in Product Roadmap

Why Customer Success input is important in Product Roadmap

In the modern world, where customer experience and engagement play a huge role in determining the success of any initiative, having your  Customer Success Team collaborate with your product team is essential.  Read More

4. Guide to implementing Customer Success process somoothly

Puneet Kataria- CEO & Founder CustomerSuccessBox will share in detail the step-by-step process for setting up the CS function. It’s an actionable guide for you to implement the CS process smoothly. Read More

5. ROI of implementing Customer Success

 ROI of implementing Customer Success

if you want to know what’s the return which I get if I implement the CS function, then this piece of content is just for you.  Read More

6. How VP of Customer Success can achieve 125% ARR

125% ARR

As a CS leader or VP or Head of CS, you must be intrigued by the number. In SaaS businesses, ARR/MRR is the lifeline for their existence. What should you do to achieve 125% ARR. Read More

Swagata is a growth marketer at CustomerSuccessBox. Advocate for great customer experience. She is an avid traveler and when she is not working always on the lookout for new places to explore.