As Customer Success specialists, we often think of quarterly business reviews (QBRs) as the reviews we do with our own customers, when we summarize recent successes, outline future targets, and build our connections with key stakeholders. However, there is another form of QBR that is crucial to a Customer Success …
Category: quarterly business reviews
Conducting an effective and valuable Quarterly Business Reviews (QBR) is a challenge in itself. By having a QBR, your intention is to meet with the client to discuss business and support them in achieving their objectives. Sounds easy and straightforward, right? The conceptualization of a QBR is far easy than …
Many CX professionals across the globe still don’t understand the criticality of Quarterly Business review. This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts …
Many CX professionals across the globe don’t understand the criticality of business reviews. This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the …
At CustomerSuccessBox, thought of interviewing Customer Success leaders to understand their perspective of Quarter Business Review. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Aaron Thompson is a Customer Success Connector, Educator & Keynote Speaker, and …
Business reviews provide the perfect opportunity to build a relationship with stakeholders. In some cases, if you are not aware of the right stakeholders- it will help you get connected and understand the perceived value of the product/service you are providing. Be it a Quarterly Business Reviews(QBR) or an EBR, …
At CustomerSuccessBox, thought of interviewing Customer Success leaders to understand their perspective of Quarter Business Review. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Madhur Choudhary is the Vice President of Customer Success at Aislelabs. He …
The unexpected and unprecedented spread of COVID- 19 has forced most businesses to adapt to the virtual environment. This applies even for meetings and Quarterly Business Reviews. Onsite Quarterly Business Reviews (QBR) is much more effective and fruitful. Your bond with customers and their team is stronger as you form …
Quarterly business reviews or QBRs as they are lovingly called (or with hate 😛) in the customer success world are a customer success manager’s second most important scheduled meeting with the customer. The first is obviously the customer onboarding meetings which are essential to retaining any B2B SaaS customer. If …