You must have heard that the total number of active users is the truest measure of your product’s impact But I think that the percentage of features used by a customer should be the key to measuring the product. Now before we talk about how do we measure it, let’s …
Category: Product Usage
As customer success managers we all strive to develop that ultimate product stickiness, which leads to ultimate customer loyalty and account growth. But how does that ultimate product stickiness look like? Let us take an example of the simple Point of Sale (POS) Software product. Imagine three customers, demonstrating three …