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Category: Customer Success intelligence

May 30, 2022

What to do with a ‘Watermelon Customer’?

In Customer Success intelligence Sruti Satish
Featured image for watermelon customer

*Julie, a Customer Success Manager, with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Her CEO has asked her to nominate a customer who could talk about the value they have realized from the firm’s solution. She instantly thinks about Mr. X, who has been …

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