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Category: covid customer success strategy

June 28, 2021

Top Customer Success Trends and Customer Success Budgeting for the year 2021

In covid customer success strategy, Customer Success Swagata Kumar
Customer success budgeting 2021

There is no exception to the fact that this Covid pandemic has hit hard on a lot of businesses. But, the year 2020 has seen a boom in the Customer Success space, as a lot of SaaS businesses are now identifying Customer Success as a strong business imperative. The companies …

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July 29, 2020

Customer Success Playbook for an economic crisis

In covid customer success strategy Arnab Nayak

Now that we are in an economic crisis due to the pandemic, we might as well equip ourselves to deal with it and hopefully come out better instead of waiting for the situation to heal by itself, which might take quite a while. So, we invited James Scott, VP of …

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June 15, 2020

Ari Hoffman’s Customer Success Strategy for an economic downturn

In covid customer success strategy Arnab Nayak
customer success strategy for an economic downturn

different segments based on how much the pandemic has impacted them

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