Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. SaaS investors prefer to invest in companies where most of their cash flow and total revenue …
Category: Customer Success
Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company. Many businesses claim to be customer-centric, yet they don’t really …
The moment we lose the synergy between two teams, they end up doing more than what’s required. It leads to doing excess work, wasting more time, and spending more. Ultimately causing a delay in doing the same task that took an hour, now got much longer. Have you maintained the …
Customer Success is steadily gaining importance globally and is the first line of defense for most SaaS firms. Whether it is to boost conversions, reduce churn or drive retention, Customer Success is at the forefront always. This has translated into huge demand for customer success events around the globe. Professionals …
This section is all about the new round-up of growth opportunities in Customer Success careers from across the globe. We endeavor to keep our readers updated on the industry’s job landscape and help you find your next job. Check out the following customer success job openings, if you’re looking for …
We, at CustomerSuccessBox, bring to you some interesting and relevant content. The following is the list of curated readings that will add value to your SaaS business if implemented efficiently. How to get your Customer Success Tech Stack in Order Customer Success Tech stack is a group of well-integrated software …
With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Now, do you see why there is a steep rise in demand for customer success managers in the firm? …
*Julie, a Customer Success Manager, with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Her CEO has asked her to nominate a customer who could talk about the value they have realized from the firm’s solution. She instantly thinks about Mr. X, who has been …
In this fast pace world, the job market has been taken over by the technical roles of artificial intelligence, data science, and robotics engineering. This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. It is …
It’s never easy to learn that a customer is about to leave. However, as they prepare to depart, you have a unique opportunity to know why. When properly organized and implemented, a customer exit survey offers a unique opportunity to dive deep and uncover valuable information that can lead to …