How to achieve 130% MRR Retention?

achieve 130% MRR

Did you know that the difference between ordinary and extraordinary companies is 70% MRR?  Ordinary companies have around 60% MRR retention while extraordinary companies have 130% MRR retention rate. That is a massive difference which can either lead to stagnant growth or exponential growth of the company. I bet you

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How to start a customer success practice?

SaaS customer success best practices

Customer Success, at its core, helps customers achieve their goals by maximising the value from a product. Thus, increasing the retention rate, and creating potential opportunity for upsells / cross-sells too. It doesn’t matter how many customers you are signing up every month! What matters is that of the customers

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