Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. CustomerSuccessBox CustomerSuccessBox is an outcome-driven Customer …
Category: Customer Success
Some people have to read information to absorb it. Others need to hear it. Some people need a combination of visual and auditory instruction in order to fully understand. The Customer Success industry has grown over the last couple of years and will continue to have immense growth in the …
As the CEO of your company, there may come a situation where you need to implement customer success. You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. But …
Change is the only constant in life. The pandemic has taught us to expect the unexpected and adapt to survive. In fact, we were not given any warning or time to adapt. Million of companies around the world were forced to go into perpetual ”expect the unexpected” but have adapted …
Customer Success is the key to driving retention, renewals and thereby, increasing recurring revenue for the business. Although it’s upon the Customer Success team to drive retention, renewals, etc., the senior management in the CS function should be well-informed about the impact that their customer success strategy can have on …
In a SaaS, measuring customer engagement allow you to get a comprehensive look at how your customer feels about your product. Most importantly, It also tells the likelihood of the customer turning into a long-term user. Acquiring your customers is just a first step in the fruitful partnership process and …
Why product analytics tool will not be able to help and you need a data-driven Customer Success tool
What is Product Analytics? Your customers are using your product but it is important for you to analyze how users utilize your product features, predict areas of product friction, and how you can improve the product experience. Here comes product analytics. Product Analytics is the process of analyzing how users …
According to the popular definition, about half of startups survive the first 5 years and only 1 in 200 become actual scaleups. Many startups in their early stages believe that customer success isn’t for them. Well, that’s something where they get it wrong! Let me tell you why- While the …
SaaStr Annual 2021 Virtual: September 28-29, 2021 SaaStr 2021 gives you an opportunity to join 10,000+ Cloud and SaaS Founders, VC, and Execs. The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Expect over 100 executives …
With a greater understanding of post-sales functions, many of the SaaS Businesses have already started implementing Customer Success as a dedicated functionality to run their Business. However, one of the challenges of building a customer success team in a SaaS organization is that most have still not acknowledged that Customer …