A SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. And as per the Harvard Business School report. a mere 5% increase in customer retention could increase profits by 25-95%. SalesScreen is …
Category: Customer Success Software
From the last couple of weeks, we’ve been writing about the importance of customer retention, key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. I’m sure by now you’re convinced about the importance of having …
Customers are at various stages of the life cycle, adoption, maturity, plans, and even expectation. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. In a new field where experienced CSM are hard to find. How can Customer Success …
In a subscription economy, customer retention is a necessary focus for business as a SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. And in order to retain them, you need to …
A lot of Customer Success leaders and Founders I have talked to since starting at CustomerSuccessBox have been confused about what customer tech stack to use at their SaaS businesses. Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. …
It is a fact that the amount of excitement that surrounds the SaaS space makes every other space look dull and boring! And I love being right at the centre of SaaS! I am sure, you do too… right? But under all the showbiz, it is a hard business to …
About buyer’s guide Customer Success is a relatively new approach for growing SaaS business. We continue to come across people who are unsure of how they should go about customer success as a practice and how should they choose the best customer success platform from the plethora of options available …