A lot of Customer Success leaders and Founders I have talked to since starting at CustomerSuccessBox have been confused about what customer tech stack to use at their SaaS businesses. Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. …
Category: Customer Success Software
It is a fact that the amount of excitement that surrounds the SaaS space makes every other space look dull and boring! And I love being right at the centre of SaaS! I am sure, you do too… right? But under all the showbiz, it is a hard business to …
About buyer’s guide Customer Success is a relatively new approach for growing SaaS business. We continue to come across people who are unsure of how they should go about customer success as a practice and how should they choose the best customer success platform from the plethora of options available …