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Category: Customer Success Software

May 16, 2022

Choosing a Customer Success Management Software in 2022.

In Customer Success Management, Customer Success Software Payal Ghosh
Featured image for CS management software

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success …

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April 5, 2022

Why are Customer Data Platforms (CDPs) not enough?

In Customer Success, Customer Success Software Sruti Satish
Customer Data Platform featured image

If you’re a SaaS firm, providing an extraordinary customer experience is what you should be focusing on. This is the true competitive advantage in today’s world. To attain that goal, you need- DATA! Yes. You need advanced analytics on customer data and their behaviors. But the real question here is- …

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March 16, 2022

5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

In Customer Success Software Sruti Satish
trial to paid conversion featured image

Imagine you’re in the peach-selling industry. You’re perfectly aware that your peaches are the best available. And you’d like to show it to others. So you give them a free bite of fruit before they choose whether or not to buy. Some people purchase, while others do not. After sampling …

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March 10, 2022

Challenges of Automation in Customer Success!

In Customer Success Software Jahan Patel
automation in Customer Success

Customer Success, as a function, is evolving fast. The field’s importance and responsibility are growing, but budget increases do not appear to be following suit. You might notice as a customer success manager that you’re spreading yourself too thin trying to take care of all of your customers at some …

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March 10, 2022

11 Easy Customer Success Automation to Scale SaaS business!

In Customer Success Software Sruti Satish
Automation

Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Automation of the basic tasks such as the following can be …

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March 9, 2022

Why a CRM is not sufficient for your Customer Success function?

In Customer Success Software Payal Ghosh
Featured Image for CRM blog

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. Hence it is essential that the …

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March 3, 2022

Global Customer Success Software Market share: 2022 Edition

In Customer Success Software Amitha Shet
Customer Success software market

The global customer success software market share will rise in 2022. It will grow from 978.22 million in USD (2020) to 3,538.03 million in USD (2026). It will register the CAGR of 24.43% for the forecasted period i.e from 2021 – 2026. So, this sector has taken a step to …

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February 25, 2022

How to get C-Suite Leaders to buy-in to Customer Success Software

In Customer Success Software Jahan Patel
C-suite leaders

Have you been stuck with inherited sales tools that weren’t designed with the Customer Success Manager (CSM) in mind? Customer Success (CS) teams are going through a difficult transition in the subscription economy developing out of the ill-fitting garments that never offered them the right fit and trust in their …

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February 21, 2022

Top 6 tools for measuring customer health in 2022

In Customer Health Score, Customer Success Software Amitha Shet
6 tools for measuring customer health in 2022

There is a lot of data collected but deriving insights from its relations can give out valuable information. Customer health score gathers all the significant data of customers and analyzes the future behavior for a predictable time. Measure customer health scores to know how your customers are performing in real time. …

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May 11, 2021

Here’s How CustomerSuccessBox Helped SalesScreen To Increase Their Retention Rate

In Customer Retention, Customer Success, Customer Success Software Swagata Kumar
How CustomerSuccessBox Helped SalesScreen Increase Customer Retention?

A SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. And as per the Harvard Business School report. a mere 5% increase in customer retention could increase profits by 25-95%. This statistic …

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