It’s not always easy to navigate through the customer success process. Customer success, like any other tricky-to-navigate sector, requires a map. A customer journey map can help with this. It’s a document (or set of documents) that outlines when various teams in your company should communicate with customers. Read further …
Category: Customer Success Plan
Like we have goals to accomplish in the to-do list and it has a predefined roadmap laid out to achieve it, a customer success plan is no bummer! It focuses on reaching the business outcomes of the customers, which can’t afford any excuses of delay, whatsoever! You know that the …
Congrats on deciding to set up a customer success management practice at your SaaS business. You have decided to invest in customers, helping them derive more value from your product. But the question remains — where to begin your customer success plan? This 90 days customer success plan will help you set …
Have you been recently hired as the first Customer Success Manager (CSM) in a SaaS company? If you are the first CSM, it can be a challenge to make the first 90 days SaaS customer success plan. It can be a daunting task to determine the right tasks that you …