How can you tell which projects your customer success team is working on are effective? Your high-touch customer success team will operate more productively if it can identify the KPIs and metrics early on. This makes the goals specific and measurable. Setting customer success metrics involves more than just measuring …
Category: Customer Success Metrics
A Customer Success dashboard keeps track of your company’s health in connection to your product and its users. Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. Doing business while keeping a pleasant client relationship has become exceedingly challenging …
Businesses are realizing the power of customer journey mapping to monitor customer experience performance and identify opportunities for improvement. Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey …
In this age and era of the subscription economy, customers are inundated with multiple options. To make them stay with you it’s super important that the customers see value in your offering. That too as early as possible. For that to happen, understanding Time-To-Value (TTV) is key. Tracking, measuring, and …
Check your calendars, 2022 is just around the corner! Yes! Even we cannot believe it. 2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey …
A major shift in the distribution model of software meant that SaaS metrics needed to evolve. The concepts have changed, the key performance indicators (KPIs) have changed and now you have to change with them. We will be discussing all Net Revenue Retention in this blog. What is Net Revenue …
Net Promoter Score (NPS) What Is a Net Promoter System? NPS stands for Net Promoter Score. An easy way to define NPS can be defined as a growth indicator. NPS surveys are short and easy and can be very helpful to know what your customers think of your business. By …
Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. An average SaaS business spends 92% of their first-year revenue on customer …
Different types of customers are meant to interact with your business in different kinds of ways. That means the revenue and extract costs they drive will be unique. It is important for you to know where exactly you stand with every customer in terms of profit generated. What is Customer …
ARPU Meaning ARPU is an acronym that stands for Average Revenue Per User or Average Revenue Per Unit depending on what type of business you run. For a SaaS business, it is the average revenue extracted per user and for any other product business, it is the unit. According to …