Several studies have shown that successful customer onboarding is one of the most crucial pieces to making a customer renew their contracts in the future. Though every company will have a different customer onboarding process as per their requirements there are some basic things every B2B SaaS company should follow. …
Category: Customer Success Meetup
A few months ago, we hosted a customer success meetup in Bangalore where several Customer Success Leaders shared their learnings and insights. We kickstarted the meetup by discussing Moving from reactive support to proactive customer success. For this discussion, we had an expert panel comprising of: Nimesh Mathur (Director of …