How to build a customer rapport?

Customer Rapport

The General Social Survey asked, “What percent of people are trustworthy?” The average response was 30%. But when they asked, “What percent of people that you know are trustworthy?” The average response was 70%. Simply knowing leads to trust. As a Customer Success Manager, you want your customers to trust

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How to scale up Customer Experience via the Non-managed Customer Success Manager model?

Delivering Customer Experience

Customer experience management (CXM) deals with customer interactions through physical and digital touchpoints. This also involves delivering personalized experiences that drive brand loyalty and increase revenue. Customer experience management oversees customer interactions. The ultimate goal is to increase customer satisfaction and drive brand loyalty.” Clint Fontenella, Hubspot But it’s never

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