Now that you have understood why SaaS companies need a customer success manager, it’s important that the customer success manager (CSM) you hire is a rockstar. The growth of your company also depends on how effective and efficient your CSM is. Most rockstar CSMs have a few common traits that …
Category: Customer Success Manager
Customer Success is where the battle for growth is being fought for every SaaS company and Customer Success Manager or CSM is the foundation for any successful customer success team. Hence, finding the right CSM is extremely important for every SaaS company. So how do we identify the best Customer Success Manager? Here …
Who is a Customer Success Manager (CSM)? Why was the role of a CSM created in the first place? For any SaaS business, its growth and success relies heavily on the recurring business of the current customer base. Traditionally we have relied on a great product and a highly responsive …
A Customer Success Manager or CSM has a rapidly expanding role in any SaaS company today. The customer success manager role started on a simple promise of transforming customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset. Today the roles have expanded. They have taken over many new responsibilities …