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Category: Customer Success Manager

June 28, 2022

Why a CSM needs to Implement Force Field Analysis in their decision-making?

In Customer Success Manager Sruti Satish
Featured image for force field analysis

Do you find it difficult to make tough decisions in your line of work? Do you lose sleep over it? Do you feel nervous and fret over making the right decision? If your answer to any of these questions is ‘YES”, then probably you don’t know the concept of Force …

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June 8, 2022

A day in the life of Customer Success Manager- Neesarahmed Gaha.

In Customer Success Manager Swagata Kumar
day in the life of a CSM

Every CSM would like to know how their peers or competitors perform their everyday hassles, etc. We, at CustomerSuccessBox, thought of bringing you an excerpt on CSM’s challenges, likes, and dislikes.   This edition of SuccessBound features Neesarahmed Gaha. We asked him what he enjoys the most and the least in …

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June 1, 2022

Different Types of Customer Success Managers. Which one are you?

In Customer Success Manager Amitha Shet
Featured image-Types of Customer Success Managers

Isn’t the term Customer Success Manager (CSM) self-explanatory? Upon giving slightly deeper thought, the first thing’s in mind, is that it’s certainly a role with a lot of responsibilities. The second thought tells me, that customer health and value are the two major key aspects they care about that no …

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April 27, 2022

7 Best Practices to Hire a Customer Success Manager (CSM)!

In Customer Success Manager Amitha Shet
Hire Customer Success Manager (CSM) featured image

Have your customer’s been engaging a lot with your business? That customer experience has a lot of impact on customer engagement. And you’d want a customer success team to bring this experience to them. For that to happen, you must hire the best Customer Success Manager (CSM). Lately, has this domain …

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March 31, 2022

What does it take to be an exceptional CSM (Customer Success Manager)?

In Customer Success Manager Payal Ghosh
CSM featured image

With the tremendous growth in the SaaS industry, the job role of a Customer Success Manager (CSM) has become one of the most promising careers! In this highly competitive SaaS market, it is the customer success manager who elevates the company’s growth. They are the ones responsible to drive away …

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March 21, 2022

Who is a Chief Customer Officer (CCO)?

In Customer Success Manager Amitha Shet
chief customer officer

Of all there lies the customers head, Chief Customer Officer (CCO) who is one among the C suites of the departments to deliver the customer success. Handling difficult customer interactions by offering the best customer experience is part of their deal. Want to know what this role has to offer …

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March 14, 2022

Top Customer Success Courses and Training that every CSM needs in 2022

In Customer Success Manager Payal Ghosh
Customer Success Courses 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. In fact, Linkedin named Customer Success Specialist as one of the top emerging growth …

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March 11, 2022

Client Success Manager Vs Customer Success Manager. What’s the difference?

In Customer Success Manager Amitha Shet
CSM featured image

There has been chaos around the term “Customer” and “Client” for quite a long time. Could you discover the difference it after all makes? It’s some petty distinctions that make them different from one another. If that is clear, we are well aware of what this topic has to end …

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March 11, 2022

Client Service Manager vs Client Engagement Manager-Explained!

In Customer Success Manager Amitha Shet
Client Enagegement Manager featured Image

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. On the other hand, there are potential customers all around us, and …

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March 10, 2022

Who is a client success manager?

In Customer Success, Customer Success Manager Amitha Shet
Who is a client success manager

A human gets 48.6 thoughts per minute and that’s our current reality. Our mind is like a monkey, jumping from one trail of thoughts to another. 95% of it is repetitive and 80% are negative thoughts. Imagine how much time it takes for a human to process a bad experience …

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