A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). Like all other roles, this one has its own challenges but there are a …
Category: Customer Success Manager
The searches for the keyword ‘Role of a Customer Success Manager’ have been increasing since the last few years. Why is it so? As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially. Since customer …
SaaS Customer Success is a rapidly growing field and lately, there has been a huge demand for Customer Success Managers (CSMs). According to Linkedin, Customer Success Manager is the third most promising job of 2018. Though many of you have started looking out actively for SaaS customer success roles, like …
Now that you have understood why SaaS companies need a customer success manager, it’s important that the customer success manager (CSM) you hire is a rockstar. The growth of your company also depends on how effective and efficient your CSM is. Most rockstar CSMs have a few common traits that …
Customer Success is where the battle for growth is being fought for every SaaS company and Customer Success Manager or CSM is the foundation for any successful customer success team. Hence, finding the right CSM is extremely important for every SaaS company. So how do we identify the best Customer Success Manager? Here …
Who is a Customer Success Manager (CSM)? Why was the role of a CSM created in the first place? For any SaaS business, its growth and success relies heavily on the recurring business of the current customer base. Traditionally we have relied on a great product and a highly responsive …
A Customer Success Manager or CSM has a rapidly expanding role in any SaaS company today. The customer success manager role started on a simple promise of transforming customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset. Today the roles have expanded. They have taken over many new responsibilities …