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Category: Customer Success Management

June 3, 2022

Data Analytics And Customer Success Management.

In Customer Success Management Jahan Patel
Featured image for Data in customer success

The customer success manager’s function is evolving and expanding, and the reason for this transition is- DATA. The best customer success managers (CSMs) or customer success data analysts — or whatever their official title is – are masters of customer data measurement and analysis. CSMs must be able to pull …

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May 16, 2022

Choosing a Customer Success Management Software in 2022.

In Customer Success Management, Customer Success Software Payal Ghosh
Featured image for CS management software

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success …

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May 12, 2022

Convergence of Product and Customer Success Management.

In Customer Success Management Amitha Shet
Product and Customer Success management featured image

It’s astonishing to know how product management converges with customer success management at one point. The overlap is the point where customers truly and completely experience the efficiency and effectiveness of your product!  And it is intriguing to know how they together can elevate the success of the organizational goals …

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April 20, 2022

6 Factors for an effective Enterprise Customer Success Management!

In Customer Success Management Amitha Shet
Enterprise Customer Success Management

One of the key drivers for growth in the B2B SaaS industry is the customer success based business models. These models exponentially increase the revenue goals of such organizations. So, as an enterprise, you’d require an ‘Enterprise Customer Success Management‘ system in place! Many softwares are widely available and it becomes …

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March 4, 2022

VP of Customer Success: Roles and Responsibilities.

In Customer Success, Customer Success Management Sruti Satish
VP-Customer Success featured Image

Congratulations on being promoted to the VP-Customer Success! It’s a huge step forward in your professional life. Especially, in the field of Customer Success. But are you unsure where to begin? That’s understandable; you’re probably your company’s first Customer Success executive, and this is your first time in the position. …

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March 2, 2022

From Executives to VPs of Customer Success- Overview of the Salaries!

In Customer Success, Customer Success Management Amitha Shet
VP of CS salaries

Some years earlier we didn’t even know what Customer Success (CS) was and neither about the salaries in Customer Success but were well aware of what customer support is. There is a clear differentiator between these two and customer success is evolving ever since. CS has witnessed incredible growth in …

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November 16, 2021

5 Types of Value-added Proactive Outreach by a Customer Success Manager

In Customer Success Management Sruti Satish
Value added Proactive approach

Customer Success (CS) has become synonymous with customer loyalty, customer satisfaction, and a positive customer experience. CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. Thus, crafting an amazing customer experience throughout the entire journey should be the ultimate aim of a …

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October 5, 2021

A Guide For VP Of Customer Success (CS) To Achieve 125% ARR!

In Customer Success Management Sruti Satish
125% ARR

Yes, you heard that right! Also, you must have heard this multiple times as well. As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. In SaaS businesses, ARR/MRR  is the lifeline for their existence. What would you do if you can’t …

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June 21, 2021

Customer Champion moves out, problem or opportunity?

In Customer Success Management Swagata Kumar
Champion moving out

In a situation where your customer champion quits, all of a sudden you are either looking for a new champion, or you’re just handed over to a new champion, somebody who’s replaced your older champion. What should you make of this situation? How should you approach the situation to upscale …

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January 15, 2021

Top 10 Customer Success Lessons from 2020.

In Blog, CSM software, Customer Retention, Customer Success, Customer Success Management Puneet Kataria

2020 was no normal year. Beacuse of the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos, Customer Success was holding the fort. You kept the economical flywheel of your SaaS businesses going all through.  This year also offered a unique opportunity to work with so many …

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