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The Customer Success Blog for SaaS | CustomerSuccessBox

The Customer Success Blog for SaaS | CustomerSuccessBox

Category: Customer Success Management

February 27, 2019

Do you have a definite customer success organization structure?

In Customer Success Management Arnab Nayak
customer success organization structure

A well structured customer success organization is necessary for any SaaS company to achieve massive growth. Most SaaS businesses have well defined product, engineering, marketing and sales  teams. With this a company can achieve short term growth. However, recurring revenue and LTV drive long term growth. So, a proper customer …

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July 12, 2018

5 Best Practices to Enhance your Customer Success Management

In Customer Success Management Rohan Tanwar
customer success best practices

Customer Success is a newer concept for most SaaS businesses. But the pace at which the market is evolving, it’s the need of the hour. In the last few years, the market has shifted its focus from being process oriented to being customer oriented. So, now your customers are the …

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