In a situation where your champion moves out, all of a sudden you are either looking for a new champion or you’re just handed over to a new champion, somebody who’s replaced your older champion. What should you make of this situation? How should you approach the situation to upscale …
Category: Customer Success Management
2020 was no normal year. It’s in the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos. Customer Success was holding the fort. You kept the economical flywheel of your SaaS businesses going all through. This year also offered a unique opportunity to work with so many …
A well structured customer success organization is necessary for any SaaS company to achieve massive growth. Most SaaS businesses have well defined product, engineering, marketing and sales teams. With this a company can achieve short term growth. However, recurring revenue and LTV drive long term growth. So, a proper customer …
Customer Success is a newer concept for most SaaS businesses. But the pace at which the market is evolving, it’s the need of the hour. In the last few years, the market has shifted its focus from being process oriented to being customer oriented. So, now your customers are the …