A well structured customer success organization is necessary for any SaaS company to achieve massive growth. Most SaaS businesses have well defined product, engineering, marketing and sales teams. With this a company can achieve short term growth. However, recurring revenue and LTV drive long term growth. So, a proper customer …
Category: Customer Success Management
Customer Success is a newer concept for most SaaS businesses. But the pace at which the market is evolving, it’s the need of the hour. In the last few years, the market has shifted its focus from being process oriented to being customer oriented. So, now your customers are the …