What is Customer Retention Cost?

Customer retention cost

Haven’t you heard of acquiring customers is costlier than retaining customers yet? Then while considering customer acquisition cost (CAC) why miss out on customer retention cost (CRC)?  They both are of equal significance and when the matter is to retain your loyal customers to have repeat business with you, this

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Who is a Customer Retention specialist?

customer retention specialist

“Customer Retention” is kind of a buzzing word for the SaaS businesses on the digital platform. If you wonder why that’s exactly what matters for the businesses who have a monthly or annual recurring revenue. And to handle the tasks pertaining to customer retention, there is a Customer retention specialist

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Optimize Your SaaS Renewal Process

Renewal process

Customer retention is the lifeblood of a SaaS company. Where the foundation of SaaS customer retention is renewals. According to a research study, a mere 5% increase in customer retention can lead to a 25% increase in company profits. On average it costs five times more to acquire a new

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