Maranda (VandenBroek) Dziekonski is the Chief Customer Officer at Swiftly, Inc. She possesses over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups. Here, she talks about the best practices to get effective customer onboarding. SwiftlyInc. …
Category: Customer Onboarding
Alex Farmer is the VP of Customer Success at Cognite. He’s one of the 2021 Top 25 Customer Success Influencers. He had been recognized as a 2020 Top 100 Customer Success Strategist in a recent survey. Here, he discusses the steps to be followed for effective Customer Onboarding Cognito is …
Jay Nathan is the Chief Customer Officer at Higher Logic. In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Here, he talks about how to get Customer Onboarding right. Higher Logic is an online community for CS professionals around the globe. It is aimed at creating …
Star Hofer is the VP of Customer Success at PartnerStack. She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. PartnerStack enables companies to accelerate growth …
Andrew Marks is the President & COO of SuccessHACKER and SuccessCOACHING. He’s one of the Top 100 Customer Success Strategists. SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. Here, he talks about the steps to get a perfect customer onboarding. What are …
Customer onboarding is the equivalent of what we more commonly call entering a relationship. This is a key step in the business relationship that will mark the beginning of a long story (hopefully) between your customers and your company. It is crucial to pay particular attention to it since this …
Customer onboarding is one of the most important elements—if not the single most important element—of customer success. And hence needs to be done the perfect way. Here we provide you with everything you need to know about a Customer Onboarding specialist. Let’s dive in. What is an Onboarding specialist ? …
The first impression of your customers is decisive. When you onboard new customers, you introduce them to the way your business works. Right Customer Onboarding is crucial to guarantee long-term satisfaction. Thus optimize renewal rates and your bottom line. Customer onboarding automation assists in the following ways: Speeds up the …
Just one phenomenal customer experience can make a world of difference. Karl Wirth This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. Basically, it is easy. However, the process of perfect onboarding, where the …
What a lot of people don’t understand is the difference between onboarding and training, because they are not the same thing. Let’s answer some questions like are onboarding and training synonyms? Do customers need both? What should come first? Is ‘Onboarding vs Training’ a conversation worth having? Onboarding vs Training …