Just one phenomenal customer experience can make a world of difference. Karl Wirth This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. Basically, it is easy. However, the process of perfect onboarding, where the …
Category: Customer Onboarding
What a lot of people don’t understand is the difference between onboarding and training, because they are not the same thing. Let’s answer some questions like are onboarding and training synonyms? Do customers need both? What should come first? Onboarding vs Training Although both the above words come out as …
Customer Onboarding’ is an umbrella term that is frequently used to describe the entire process that customers go through when they start their journey of using your service or product. The onboarding experience of the customer will define the ongoing relationship you have with your customer. Onboarding Drop off You …
Over the period, we have seen customer success organizations evolving in multiple ways. And one of the ways in which we’ve seen it distributed is in the way it onboards the customers. The first one, where we have seen Customer Success organizations that have a customer onboarding specialist team and …
No matter what product or service you offer, seeing a new customer experience success with said offering is what it’s all about. First of all, it’s proof positive that your service provides the value you’ve aimed for it to provide. More importantly for your business, helping your customers succeed will …
Onboarding, Onboarding, Onboarding! Why do we write so many articles on onboarding? Having the right onboarding process can change several things for your company. How well the onboarding process is, has a major impact on renewal rate and even the upsells. Customer onboarding has several other advantages: Customer onboarding experience …
Customer Onboarding Metrics help measure how efficient the onboarding process is and which parts need improvement. Different companies can measure different customer onboarding metrics as per requirements. Why customer onboarding metrics? Customer Onboarding is one of the most important aspects of the customer journey. Customer onboarding should be one of …
As the world is moving towards a subscription economy, all the post sales functions (customer onboarding, customer success, customer support, renewals etc) are increasing in importance. Out of all the post-sales functions, customer onboarding is one of the critical functions that decides how fast your company will grow. No matter …
Right customer onboarding is one of the important factors in determining whether the customer will be successful or not as the highest churn happens during the onboarding process. There are several types of customer churn and an onboarding specialist can actually reduce the customer churn during onboarding. “The seeds of …
Why is it critical to reduce the onboarding time? Let us start from the basics. As we know, in the B2B SaaS space, customer onboarding is one of the major tasks that needs to be focused on. The effectiveness of customer onboarding decides how successful the customer will be in …