No matter what product or service you offer, seeing a new customer experience success with said offering is what it’s all about. First of all, it’s proof positive that your service provides the value you’ve aimed for it to provide. More importantly for your business, helping your customers succeed will …
Category: Customer Onboarding
Onboarding, Onboarding, Onboarding! Why do we write so many articles on onboarding? Having the right onboarding process can change several things for your company. How well the onboarding process is, has a major impact on renewal rate and even the upsells. Customer onboarding has several other advantages: Customer onboarding experience …
Customer Onboarding Metrics help measure how efficient the onboarding process is and which parts need improvement. Different companies can measure different customer onboarding metrics as per requirements. Why customer onboarding metrics? Customer Onboarding is one of the most important aspects of the customer journey. Customer onboarding should be one of …
As the world is moving towards a subscription economy, all the post sales functions (customer onboarding, customer success, customer support, renewals etc) are increasing in importance. Out of all the post-sales functions, customer onboarding is one of the critical functions that decides how fast your company will grow. No …
Right customer onboarding is one of the important factors in determining whether the customer will be successful or not as the highest churn happens during the onboarding process. There are several types of customer churn and an onboarding specialist can actually reduce the customer churn during onboarding. “The seeds …
Why is it critical to reduce the onboarding time? Let us start from the basics. As we know, in the B2B SaaS space, customer onboarding is one of the major tasks that needs to be focused on. The effectiveness of customer onboarding decides how successful the customer will be in …
Customers who aren’t fully engaged after 90 days don’t stay customers very long – Sixteen Ventures In the hyper-competitive SaaS world, no matter how high your growth is, if you are unable to control your churn rate, it is difficult for your company to sustain. Having high growth along with high …
Customer onboarding is the key to increasing LTV and reducing customer churn in SaaS. The seeds of retention are sown a lot sooner than what most SaaS businesses think. Maximum churn for SaaS customer happens in the first 90 days after signups. Making the first 90 days the most crucial period in influencing …