A glimpse of the product working demonstrates the features or the product itself. It is that first look that gave thought to the buyer’s mind to make a subscription. At this stage, it mattered how you allure the potential buyers with your product and the features it has. After subscribing, you …
Category: Customer Onboarding
Within the first week, a majority of B2B SaaS companies lose 75% of their new consumers! Yes, studies have shown that. Also, approximately, 40% to 60% of free trial users will try your product once and then abandon it. This happens because users did not get what they came looking …
It was haywire when the entire world had to get used to pandemic impacts. Although it wasn’t pleasant in any way, organizations had to shift to the remote criteria. It was a whole new experience for everyone, as nobody knew how it would be, but surprisingly there seems to be …
In business, very little matters more than delighting customers. That’s because our clients and customers are the sources of all business sustainability and success. No clients, no business. And so companies need to create better experiences for their customers. So what companies need to figure out more to delight, win, …
“You cannot buy engagement, you have to build engagement”. Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. In this blog, we will cover the distinctive engagement approaches across onboarding and retention. What is a Customer …
The growing attention to digital transformation has caused the paradigm shift to give out the best customer experience in the digital platform. Otherwise, one is most likely to lose to the fiercer competition, as everybody is buckling up to increase their marketing spend with an agenda to recoup the revenue. …
Maranda (VandenBroek) Dziekonski is the Chief Customer Officer at Swiftly, Inc. She possesses over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups. Here, she talks about the best practices to get effective customer onboarding. SwiftlyInc. …
Alex Farmer is the VP of Customer Success at Cognite. He’s one of the 2021 Top 25 Customer Success Influencers. He had been recognized as a 2020 Top 100 Customer Success Strategist in a recent survey. Here, he discusses the steps to be followed for effective Customer Onboarding Cognito is …
Jay Nathan is the Chief Customer Officer at Higher Logic. In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Here, he talks about how to get Customer Onboarding right. Higher Logic is an online community for CS professionals around the globe. It is aimed at creating …
Star Hofer is the VP of Customer Success at PartnerStack. She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. PartnerStack enables companies to accelerate growth …