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Category: Customer Onboarding

September 29, 2022

Why is Time to Value (TTV) a key metric for your SaaS product?

In Customer Onboarding Jahan Patel
Featured image for Time to value

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. A variety of options are accessible to customers today in this cutthroat industry. B2B SaaS businesses typically rely on their decisions on investments or IT solutions on the reliability of …

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June 22, 2022

Top 8 strategies for Customer Onboarding at Scale!

In Customer Onboarding Sruti Satish
Featured image for Customer Onboarding at scale

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale.  Most often, you will realize that your customers gradually …

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May 26, 2022

7 SaaS Customer Onboarding Mistakes You Should Avoid!

In Customer Onboarding Sruti Satish
Featured images for customer onboarding mistakes

Customer retention is an essential component of any successful B2B SaaS firm. While keeping your clients satisfied can feel like a challenge at times, churn is frequently caused by mistakes in the onboarding process. The initial few interactions a customer has with your firm are crucial to their overall satisfaction …

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May 24, 2022

Ingredients Of A Successful Customer Education Program

In Customer Onboarding Amitha Shet
customer Education Program

To achieve success in a quick time it is essential to have training in place. Without it, it’s an attempt to climb a ladder that results in a fall. Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to …

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May 2, 2022

5 Customer Onboarding Metrics to use for your SaaS business.

In Customer Onboarding Amitha Shet
which customer onboarding metric to use

A glimpse of the product working demonstrates the features or the product itself. It is that first look that gave thought to the buyer’s mind to make a subscription. At this stage, it mattered how you allure the potential buyers with your product and the features it has. After subscribing, you …

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April 26, 2022

6 Features to look for in a Customer Onboarding Software

In Customer Onboarding Sruti Satish
Customer Onboarding Software featured image

Within the first week, a majority of B2B SaaS companies lose 75% of their new consumers! Yes, studies have shown that. Also, approximately, 40% to 60% of free trial users will try your product once and then abandon it. This happens because users did not get what they came looking …

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April 7, 2022

How to do Remote Customer Onboarding?

In Customer Onboarding Amitha Shet
remote customer onboarding

It was haywire when the entire world had to get used to pandemic impacts. Although it wasn’t pleasant in any way, organizations had to shift to the remote criteria. It was a whole new experience for everyone, as nobody knew how it would be, but surprisingly there seems to be …

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March 31, 2022

8 Best Practices For Effective Customer Onboarding

In Customer Onboarding Swagata Kumar
Customer Onboarding Featured image

In business, very little matters more than delighting customers. That’s because our clients and customers are the sources of all business sustainability and success. No clients, no business. And so companies need to create better experiences for their customers.  So what companies need to figure out more to delight, win, …

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March 23, 2022

Best SaaS Customer Engagement Model for 2022

In Customer Onboarding, Customer Retention Payal Ghosh
Featured image for Customer engagement model

“You cannot buy engagement, you have to build engagement”. Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. In this blog, we will cover the distinctive engagement approaches across onboarding and retention. What is a Customer …

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March 7, 2022

The Art of Fixing Emotional Disconnect during Customer Onboarding!

In Customer Onboarding Amitha Shet
Emotional disconnect during Onboarding

The growing attention to digital transformation has caused the paradigm shift to give out the best customer experience in the digital platform. Otherwise, one is most likely to lose to the fiercer competition, as everybody is buckling up to increase their marketing spend with an agenda to recoup the revenue. …

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