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Category: Customer Health Score

May 25, 2022

Top 7 Questions to Drive Customer Health.

In Customer Health Score Sruti Satish
Drive customer health Featured image

If you could ask a question to your customers, what would that be? Tip: ask a question that drives your customer’s health! Yes, driving customer health is not an easy task. As a Customer Success Manager(CSM) or a Customer Success leader, you need first to create a success plan that …

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February 21, 2022

Top 6 tools for measuring customer health in 2022

In Customer Health Score, Customer Success Software Amitha Shet
6 tools for measuring customer health in 2022

There is a lot of data collected but deriving insights from its relations can give out valuable information. Customer health score gathers all the significant data of customers and analyzes the future behavior for a predictable time. Measure customer health scores to know how your customers are performing in real time. …

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August 10, 2021

Customer Health Score Industry Trends

In Customer Health Score Ankita Pradhan
health score trends

You’ve onboarded the customer, took him through the entire process and your customer has started using your product. Great! But your job is not done here. You need to check how well they are profiting from your product. And this is where customer health score come into the picture.   At …

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June 22, 2021

Why do customer health scores set up by CSMs most often fail?

In Customer Health Score Puneet Kataria
Customer health score

An account health score is a value that indicates the long-term prospect for a customer. A SaaS customer goes through onboarding, retention, and upsell. At every stage, you need some kind of a health score to evaluate the status of the account and decide how you would engage with the …

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August 1, 2019

Crafting an overall Customer Health Score that brings in Predictability

In Customer Health Score Anushree Dudhat
review customer health parameters

Who is this post for? Customer Success Managers (CSM) and Leaders in a B2B SaaS company who are handling medium to high-touch customers. Being a CSM, you might have faced the situation when you receive a call from your customer to inform you that they will not be renewing their …

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June 5, 2019

Best practices for configuring a customer health score (and why single health score fails)

In Customer Health Score Nilesh Surana
core tenets of a customer health score

TL;DR A single customer health score is not ideal for a B2B SaaS business. The best practices for configuring a health score include Monitoring the right metrics, i.e., don’t mix support signals with product adoption signals Measuring leading indicators with short lookup windows Having a simple risk strategy, i.e., poor …

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