It’s never easy to learn that a customer is about to leave. However, as they prepare to depart, you have a unique opportunity to know why. When properly organized and implemented, a customer exit survey offers a unique opportunity to dive deep and uncover valuable information that can lead to …
Category: Customer Churn
Acquiring your customers is just a first step in the fruitful partnership process and retaining them is the next big thing and for that matter, it becomes extremely crucial to reduce the churn for any SaaS Business. Of course, churn is inevitable, but the better we analyze and measure churn, …
Churn is not just a Customer Success problem. It cuts across the product, support, pricing, usage, customer success, user experience, the solution we are offering, and more. B2B customer churn is a real concern for customer success teams around the world. Churn is inevitable. Period. But the better we analyze …
Customer Retention Definition Customer Retention by definition refers is the phenomenon or process of engaging your customers to continue buying your product or service from your business. By default, it is the lifeblood of the subscription business. Why is Customer Retention Important ? No matter what era we live in, …
Running a SaaS business is not easy. Especially if your just filled bucket starts leaking. It becomes an impossible task to achieve profit targets while your company suffers a high SaaS customer churn rate. Customer churn is a major problem that requires immediate attention. It is also a big de-motivator. …