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Category: Customer Churn

July 11, 2022

5 Steps Action Plan to deal with a Big Account Churn

In Customer Churn Jahan Patel
Featured image for account churn

Eventually, some of your clients will leave. Nobody wants to acknowledge it, but a few people will leave no matter how much value you offer. You can’t stop it from happening completely. However, if you work hard, you can design an offboarding procedure that makes a good first impression and …

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June 17, 2022

How does Product Analytics help in Reducing Churn?

In Customer Churn Amitha Shet
Product Analytics featured image

How unfortunate is it to see a subscriber canceling their recurring payment! That’s pretty much a reaction to what slipped through your hands. You could have easily avoided such a situation if you knew that was the subscriber’s next move in the gameplay. And you’d do some quick play to …

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June 8, 2022

How to Manage Churn- with Elodie O’Rourke!

In Customer Churn Swagata Kumar
How to manage customer churn

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox, spoke to some of the Top Customer Success Influencers to know how …

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June 8, 2022

How to Manage Churn- with Irit Ezips!

In Customer Churn Swagata Kumar
How to manage customer churn

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox, spoke to some of the Top Customer Success Influencers to know how …

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June 8, 2022

How to Manage Churn- with Rick Adams!

In Customer Churn Swagata Kumar
How to manage customer churn

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox, spoke to some of the Top Customer Success Influencers to know how …

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June 8, 2022

How to Manage Churn- with Lauren Costella!

In Customer Churn Swagata Kumar
How to manage customer churn

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox, spoke to some of the Top Customer Success Influencers to know how …

Read More
June 8, 2022

How to Manage Churn- with Anita Toth!

In Customer Churn Swagata Kumar
How to manage customer churn

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox, spoke to some of the Top Customer Success Influencers to know how …

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May 18, 2022

Top 5 Best Practices to conduct Customer Exit Survey.

In Customer Churn, Customer Success Jahan Patel
Customer exit surveys featured image

It’s never easy to learn that a customer is about to leave. However, as they prepare to depart, you have a unique opportunity to know why. When properly organized and implemented, a customer exit survey offers a unique opportunity to dive deep and uncover valuable information that can lead to …

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June 7, 2021

What are the three ways to Measure Churn?

In Customer Churn Payal Ghosh
Three most effective ways to measure churn and increase retention rate.

Acquiring your customers is just a first step in the fruitful partnership process and retaining them is the next big thing and for that matter, it becomes extremely crucial to reduce the churn for any SaaS Business. Of course, churn is inevitable, but the better we analyze and measure churn, …

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April 26, 2021

How to conduct Churn Analysis?

In Customer Churn, Customer Retention, Customer Success Puneet Kataria
How to do churn analysis

Churn is not just a Customer Success problem. It cuts across the product, support, pricing, usage, customer success, user experience, the solution we are offering, and more. B2B customer churn is a real concern for customer success teams around the world. Churn is inevitable. Period. But the better we analyze …

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