In his memoir, On Writing: A Memoir of the Craft, Stephen King states “It’s best to have your tools with you. If you don’t, you’re apt to find something you didn’t expect and get discouraged.” It is strange how something written specifically for aspiring writers, ends up being applicable to …
Category: CSM software
2020 was no normal year. It’s in the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos. Customer Success was holding the fort. You kept the economical flywheel of your SaaS businesses going all through. This year also offered a unique opportunity to work with so many …