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The Customer Success Blog for SaaS | CustomerSuccessBox

The Customer Success Blog for SaaS | CustomerSuccessBox

Category: CSM software

February 15, 2021

Retaining customers with and without Customer Success Software

In CSM software Deepshikha Chakraborty
Retaining customers with and without Customer Success Software

In his memoir, On Writing: A Memoir of the Craft, Stephen King states “It’s best to have your tools with you. If you don’t, you’re apt to find something you didn’t expect and get discouraged.” It is strange how something written specifically for aspiring writers, ends up being applicable to …

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January 15, 2021

Top 10 Customer Success learnings

In Blog, CSM software, Customer Retention, Customer Success, Customer Success Management Puneet Kataria

2020 was no normal year. It’s in the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos. Customer Success was holding the fort. You kept the economical flywheel of your SaaS businesses going all through. This year also offered a unique opportunity to work with so many …

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