Most SaaS firms see Customer Success as a necessary evil. However, it’s a growth strategy! Customers buy your product to achieve their goals. If they do, you’ll have more revenue in the form of renewals, upsells, etc. It is the responsibility of the customer success team to ensure that a …
Category: CSM software
Regardless of whether it is a product or a service, it ultimately depends on what the customer’s needs are. If the businesses focus on giving an excellent customer experience, it surely leads to the profits they desire. When you know this fact, providing an amazing experience becomes your top priority. And it …
The SaaS industry has realized how important Customer Success and user retention are. To achieve long-term growth, customer success teams need the best customer success software that helps them know their customers well and satisfy them. There are a lot of tools out there and here we’ve collated the Top …
Time is crucial in these stimulating economic times. Efforts made to stop churn today could make or break your business performance for the upcoming years. You need to know what your customers want and need. Click here to know more about churn reduction The success of your business is directly …
In a Subscription economy, the customer is the true king. It gives the power to the customer aka subscribers to not only choose the vendors among available options but also the power to fire them at their will. This can be attributed to the low cost of switching to a …
Customers are at various stages of the life cycle, adoption, maturity, plans, and even expectation. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. In a new field where experienced CSM are hard to find. How can Customer Success …
In his memoir, On Writing: A Memoir of the Craft, Stephen King states “It’s best to have your tools with you. If you don’t, you’re apt to find something you didn’t expect and get discouraged.” It is strange how something written specifically for aspiring writers, ends up being applicable to …
2020 was no normal year. Beacuse of the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos, Customer Success was holding the fort. You kept the economical flywheel of your SaaS businesses going all through. This year also offered a unique opportunity to work with so many …