Upselling strategies that can improve your bottomline!

Upselling strategies to improve your bottomline

Upselling strategies can improve your upsell rate drastically, leading to the financial growth of the company. However, we need to start with the basics before we can learn about upselling strategies. What does Upsell exactly mean? According to the Oxford dictionary, Upsell as a verb means ‘Persuade a customer to

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6 Key Traits of a CSM

Key traits of a CSM

Now that you have understood why SaaS companies need a customer success manager, it’s important that the customer success manager (CSM) you hire is a rockstar. The growth of your company also depends on how effective and efficient your CSM is. Most rockstar CSMs have a few common traits that

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