Some people have to read information to absorb it. Others need to hear it. Some people need a combination of visual and auditory instruction in order to fully understand.
The Customer Success industry has grown over the last couple of years and will continue to have immense growth in the future too. And Podcasts are a great way to learn about the CS industry, who the major players are, and what they’re doing.
There are a lot of podcasts out there, and it can be a chore to find, try, and subscribe to them all. So here’s an ensemble of the top 9 customer success podcasts that one needs to subscribe to.
Gain Grow Retain: B2B SaaS Customer Success
Frequency : 1 episode / week, Average Episode Length 34 min
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day-to-day challenges of scaling.
This podcast is brought to you by Customer Imperative. The podcast is aimed at SaaS and technology leaders who are facing the day-to-day challenges of scaling.
Link: https://customerimperative.com/podcast/
Women in Customer Success
Episode length: 30-45 minutes
Women in Customer Success is hosted by Marija S. Pilley. This podcast is unique as it focuses only on the women in the Customer Success field. Marija’s aim is to create a space where women in this competitive industry can connect well, inspire each other and learn from experiences from female CS leaders.
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Link: https://www.womenincspodcast.com/
The Jasons
Frequency 2 episodes / month, Average Episode Length 32 min
Co-hosts Jason Noble, a UK-based visionary CS executive and leader, and Jason Whitehead, a US-based CS and Software Adoption leader have more in common than just their names. This podcast is a customer success collaboration and podcast that advances the thinking and practices of customer success professionals. Unplugged Conversations on Key Customer Success Topics.
They share experiences and observations drawn from the situations they encounter out of the studio.
Link: https://thejasonstakeon.com/podcast/
Talking Customer Success
Frequency 1 episode / year, 10-15 minutes, 45 minutes (interviews)
Host Thomas Connery helps you in building consistent Customer Success practices. These practices help you differentiate a growing company from a thriving company. This podcast talks about why customer advocacy isn’t only about building attitudinal loyalty. Its about doing the right thing for your customer and giving them the results they desire.
Talking Customer Success was created to promote the value of Customer Success within the enterprise and small business. Interviews and perspectives from global customer experience experts are all covered.
Link : https://www.julia-ahlfeldt.com/podcast-episodes/
The Customer Success Channel
Frequency 1 episode / month , Average Episode Length 40 min
If you’re Passionate about Customer Success, this Podcast Channel is for you.Hosted by Anika Zubair, this podcast revolves around Customer Success with SaaS entrepreneurs in the global start-up scene. Get a complete insight into important and relevant hot topics to help you know more about customer success, engagement, support, experience, and more.
Link: https://podcasts.apple.com/us/podcast/the-customer-success-channel/id1216666982
Customer Success Conversations with Rick Adams
Episode Length :- 45 mins
As the name suggests, this podcast is a series of conversations with the host, Rick Adams, with a wide range of industry experts and thought leaders within the customer success community.
Link: Customer Success conversations with Rick Adams
Churn.fm
Episode length: 30-45 minutes
Churn.fm dubs itself as “the podcast for subscription economy pros,” but the lessons they present are applicable in many other markets. Host, Andrew Michael is a wealth of CS information, and it gets better when he’s sharing insights and war stories with his engaging guests.
In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.
Link- https://podcasts.apple.com/us/podcast/churn-fm/id1458286497
CSM Toolbox
This is probably a great podcast to check out if you’re just starting out your Customer Success career. Hosted by Isabel Ruiz, CSM Toolbox is the micro podcast dedicated to strengthening your skills. Once a month, you get to hear from experts in Product, Community Management, Marketing, and Content. They come up with a new episode every Tuesday.
Link- https://podcasts.apple.com/gb/podcast/csm-toolbox/id1561618912
NPS I Love you
Episode Length :- Average 40 mins
The most highly-rated Customer Success podcast out there, NPS I Love You takes a fun and engaging approach to CS, focusing on fascinating topics that are relevant to the entire tech industry. Guests vary in background and expertise. Host Ben Winn talks to everyone from artists to scientists, CEOs to CSMs, and everyone in between to give you powerful insights that will help you in your career and in life.
Link: https://podcasts.apple.com/us/podcast/nps-i-love-you-by-catalyst/id1532425407
