The SaaS space is ever-changing and growing. That said, it is somewhat challenging to keep a tab of everything going on. So, how does one keep up with the SaaS trends? Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends.
Given the booming demand for CS, the need for education regarding the same has reached new heights. People want to understand even the most intricate details of the subject to ensure its fruitful implementation and positive business results.
However, with the onset of the COVID pandemic, various aspects of customer service and experience drastically changed. It is advisable to follow industry events to understand the altered and advanced customer expectations.
Suggested Read: Top 10 SaaS Conferences of 2022
Some of the most significant CS events have been held in the year 2022 so far. Did you miss them? You’ve got nothing to worry about! There are some esteemed CS events lined up in the next few months that you should definitely attend.
Without any dilly-dallying, let’s dive straight in and take a look at the details of upcoming Customer Success events in 2022.
1. Customer Success Festival
The primary agenda is to bring influential Customer Success experts and share their personal experiences and insights, and learn about viable solutions to ease business growth in the highly competitive solutions facilitating business growth in fast-moving markets. The CS festival will also put into perspective the integration of AI and CS, crucial metrics, and ways to successfully escalate CS operations.
Date: September 7-8, 2022
Location: Bespoke 845, Market Street, San Francisco
Registration Link: https://events.customersuccesscollective.com/location/sanfrancisco/register
2. Customer Contact Week
Customer Contact Week is one of the leading online platforms for customer service. This event targets people looking to revamp their business strategies. The program will provide insights into the relatively new trends that have emerged this year, along with tools and tactics to ensure the influx of better opportunities in the coming year, 2023.
Date: October 12-14, 2022
Location: Grand Hyatt, Nashville
3. Customer Contact West
Organized by Customer Contact Week, this event will majorly focus on creativity, networking, and transformation in Customer Success with an overarching concept of “digitization” and its importance in the present scenario. Additionally, it will serve as a medium for people to form lasting connections with eminent industry professionals.
Date: October 16–19, 2022
Location: JW Marriott Starr Pass Tucson, AZ
Registration Link: https://www.customercontactmindxchange.com/west22/register/
4. TSIA World
The conference is all set to open the doors of great possibilities for those aspiring to excel in CS and take their SaaS business to the next level. The participants/attendees will have both physical and virtual access to the conference. The conference will throw light on the ever-evolving CS trends, ways to keep note of all the trends, and the ways of implementing them.
Date: October 17-19, 2022
Location: Aria, Las Vegas
Registration Link: https://hopin.com/events/tsia-world-envision-2022/registration
This SaaS CS conference will focus on overall developmental strategies for Customer growth. With the high scope for networking, this event will bring people from different parts of the world together to share their unique customer experiences and insights.
Date: October 17-19, 2022
Location: RDS, Dublin
Registration Link: https://www.saastock.com/saastock-2022/tickets/
6. Customer Service Revolution
The conference is designed to help SaaS companies across the globe to achieve their desired business goals. The conference will host bountiful experts from the field who will help the participants to build a broader and better understanding of Customer Success.
Date: November 8-9, 2022
Location: Cleveland, Ohio
Registration Link: https://customerservicerevolution.com/shop/
7. Customer Engagement Summit
It is Europe’s largest customer conference and will focus on providing the attendees/participants a wide range of tried and tested Customer Success stratagems, tips, and goals. The conference will also let the participants view CS from an integrated, data-centered perspective.
Date: November 15, 2022
Location: Westminster Park Plaza, London
Registration Link: https://www.engagecustomer.com/events/customer-engagement#register
Creating leadership opportunities to aid in capitalizing on events, events, and conferences like the ones mentioned above posit an array of benefits.
Customer Success has occupied a vast space in the SaaS industry and our lives, and rightfully so! With the growing need and desire to connect with the users and ensure their satisfaction, these events can go a long way in delivering a mode to meet their expectations.
There we go! Now you know which Customer Success events you must register for to learn in-depth about Customer success from some of the most credible experts in the field.
P.S – The main image has been taken from pexels.com.