Time doesn’t stop by the door and we move along with it. So has the customer success industry and the content around the space! It is being evolving drastically over the last couple of years. Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!
A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. Having a product in the customer success niche, this blog has everything to give you content dedicated to the customer success niche.
Being one of the thought leaders in the niche, Puneet Kataria has incredible insights to share on the topics in the domain. Are you keen to understand the customer success domain? This has every content from general queries to product specifics you want to know!
- Customer Success Manager (CSM): Responsibilities, Compensation, and salary trends in 2022
- The Effective way to Sales, Customer Success, and Implementation Handoff
- Top 8 Ways to Conduct an Effective and Valuable Quarterly Business Reviews
The impeccable insights from Jason M.Jenkins are fall under the top 100 blogs for entrepreneurs. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!
If you are someone working in a SaaS startup, this blog has excellent thoughts to share with you.
- A Top Customer Success Hack: Driving Up Activation Rates, ASAP
- Why I Usually (Not Always) Prefer Customer Success to Report to the CEO16 Ventures
Licon Murphy, the founder of 16 ventures, has 15 years of experience in SaaS business architecture. He has been working vividly from startups to Fortune 500 companies. With this venture opened, he believes in aiding the SaaS companies to recognize the opportunities of growing and generating revenue. And must say he delivers incredible insights on customer success and the blogs are worth the attention!
Suggested blog: Account Expansion: If You Want To Grow Fast, Do This…
With an agenda to improve training for customer success managers, SuccessCOACHING strives to answer the questions of “how” of the customer success with the proven practices and methods. So, this must be a go-to blog to find out something new apart from the generic queries of the niche.
Suggested resource: How To Use Capabilities to Conduct a Skills Gap Analysis | SuccessCOACHING
If you’ve wondered which company started a specialty consulting business operations focused on customer success, CSM practice might just be the market leader. The company offers solutions to other tech companies in the software realm. It specializes in curating custom solutions by implementing an appropriate growth strategy focusing on customer success metrics. You should definitely check out the resources they offer on eliminating churn, advocacy, and expansion selling strategies if customer success is something that you read about to elevate your career!
Suggested blog: Customer Success Technology stack
You definitely won’t have to think twice in reading the content over at The Success League. As the name suggests they’re truly masters in this domain and keep interest in educating the world about the successful strategy implementation that they have had over the years. As somebody who seems to be really interested, it is a must-visit to dwell in the information that this company has to offer as you’ll wake up on the other side brimming with customer success goals and strategies and will rejoice in a world of constant recurring growth.
It isn’t a denial that setting the best customer experience is hard and is not an overnight event. The community of experienced professionals in CX Accelerator is engaged in giving out every possible content built around the customer experience arena to elevate the success your business expects. To accelerate the customer experience in your business, CX Accelerator is the right place to learn!
Suggested resources: 10 Ways to Listen to Customers Without Surveys (cxaccelerator.com)
With the motive of focus, scale, and experience mantra, Insight has invested in 600 companies to accelerate profit and revenue in the SaaS company. Having gathered customer success professionals in the team, they offer forward-facing ideas and action-oriented insights. It’s insightful to accelerate with their motives and you may find useful resources to pick upon.
Having well versed in the analytics they excel in customer acquisition, user research, and conversion optimization being the best marketing practitioners.
Conversion XL (previous name) has a great piece of blog content that conveys actionable techniques and case studies that are backed up by solid data.
Their main subject is conversion but it is a part of customer success. They cover churn management, customer retention and acquisition, and customer success-related concepts as well. A full backup of data, giving meaningful insights is most comprehensive and to access that, CXL is the place for you!
Suggested blog: The Science of Increasing Customer Loyalty
David Skok has a zeal to provide information for the entrepreneurs to start a company! Putting out his real-time experience of 25 years as an entrepreneur in the blogs. It is ranked #2 on the Forbes list. So this website is very impactful with the great insights rom the customer success category.
Suggested blog: Top Two Reasons for Churn
Being a part of success comes by learning from the insights of experienced and thoughtful leaders. The list not just includes insights from domain-specific websites but also from entrepreneurs who cover vivid topics including customer success to elevate viewpoints. That’s the purpose of bringing this list to you to enhance your perspectives and grow to build new ones!