Blog Posts

How to Listen Better for Customer Success?

listen better to customer success

Customer success, as we know, is a holistic approach to delivering the maximum possible value to customers. More than a strategy, it’s a mindset that businesses embrace to gain a competitive edge in their industry. If you’ve been in the business, you know how you must master human communication, the

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Top 7 tips to automate Customer onboarding

automating onboarding

The first impression of your customers is decisive. When you onboard new customers, you introduce them to the way your business works. Right Customer Onboarding is crucial to guarantee long-term satisfaction. Thus optimize renewal rates and your bottom line. Customer onboarding automation: Speeds up the process of onboarding new customers,

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Guide to Creating a Playbook

Playbooks

What is a Playbook? You know those little booklets that come in the packaging when you purchase a new device. They have instructions written on it and you try to read Chinese. Yeah! That is what playbooks fundamentally are. They are a series of instructions/actions created beforehand to be executed

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Essentials of a SaaS Business Model

Essentials of SaaS business

The main difference between traditional businesses and SaaS businesses: the cost of growth. In the traditional world of software, companies like Oracle or SAP base their business on the marketing of licenses for their solutions. This is followed by the installation of new versions. Customers pay for the licenses before

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