Automate your customer success process with alerts
See Customer Success platform in action
Create and manage CSM alerts to achieve customer goals for each account.
See Platform in action
Automations run in the background while yourCSM can tend other valuable tasks in hand.
Most often , CSM comes to know that the customer is not getting any value when it is already very late or the customer has already churned. The automated alerts help you prevent this.
The alerts are based on preconfigured rules and gets activated whenever there is any deviation. With alerts your CSM can never miss any signal and take proactive intervention and helps accounts that needs immediate attention thereby preventing churn
Generate high value risk alerts based on the preconfigured rules set by CS ops for CSM to take action on accounts that needs immediate attention.
The rules can be configured based on past data . The alerts are used to cover use case like drop in product usage, drop in licence utilization, Upselling or renewals
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