Step up your retention game with AI retention probabilitySee Customer Success platform in action
AI analyses the behavioural patterns of previously churned and retained customers and based on that it assigns a retention probability to an individual account that shows the likelihood of retaining that particular account.See Platform in action
Design automated customer success workflows for customers through their lifecycle. Key use cases could be account assignment, self-onboarding drip for new customers and renewal reminder emails.
Depending upon the use case, the emails will be triggered automatically
Unlike manual campaigns, automations run in the background while your CSM can tend other valuable tasks in hand.
With automation, you can send personalized emails to each of your customer based on where they are in the customer lifecycle journey.
Automation increases the efficiency and productivity of your CSM by automating the repeatable tasks
Send educational emails or training videos in self onboarding drip campaign.
The emails will be automatically triggered based on the actin taken by the user in their lifecycle journey.