AI analyses the behavioural patterns of previously churned and retained customers and based on that it assigns a retention probability to an individual account that shows the likelihood of retaining that particular account.
See Platform in actionArtificial intelligence (AI) allows your company to automate the processing of massive amounts of client data.
AI is good at spotting patterns and finding needles in haystacks. It can often give quantitative explanation to large amounts of data that can be confusing.
As a result, it will expand future opportunities for customer success. It has the potential to dramatically change the customer success scenario and open new doors.