The CSM gets smart, the account gets happier with AI account insights
See Customer Success platform in action
AI analyses the behavioural patterns of previously churned and retained customers and based on that it assigns a retention probability to an individual account that shows the likelihood of retaining that particular account.
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CSMs can use AI insights to gain a quick snapshot of the account. It brings out the most relevant and significant details regarding that account's product adoption and customer interaction without requiring the CSM to spend hours analysing account data.
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