AI Insights

The CSM gets smart, the account gets happier with AI account insights

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AI generated proactive SMART recommendations for CSM

AI analyses the behavioural patterns of previously churned and retained customers and based on that it assigns a retention probability to an individual account that shows the likelihood of retaining that particular account.

See Platform in action

Turn every CSM to super CSM

  • The AI insights helps CSMs to get a quick overview of the account. It bubbles up the relevant and most important details about product adoption and customer engagement of that account, without having the CSM spend hours analysing account data.

Retain Customers at Scale

  • The comprehensive view of your customers and SMART recommendations help you scale with proven actions that deliver outcomes.
We pride ourselves for being the #1 Customer Success software


Learn more about CustomerSuccessBox Features

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Upsell Signals
Get a forecast of when to upsell to which account
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Automated CSM Alerts
High value alerts for CSM for proactive intervention
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Customer Success Risk Alerts
AI powered risk alerts for proactive intervention
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Deliver world class Customer Success at scale

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