Service health score for your customersSee Customer Success platform in action
Account Health 360 tracks product adoption, financial, service and relationship health, and allows to add a custom risk scoreSee Platform in action
What is the total number of support tickets raised? Has your Customer support responded to the key support tickets in a timely manner? Is the consumer satisfied with the service they received?
Tracking service health helps in measuring the efficiency with which the support team handles customer issues. To assess the health of your service, keep track of key unresolved tickets, the frequency of new chats, and satisfaction score trends.