Account Relationship health scoring for your customersSee Customer Success platform in action
Account Health 360 tracks product adoption, financial, service and relationship health, and allows to add a custom risk scoreSee Platform in action
1. How well does your CSM get along with the champion, Decision Maker, Business Users, and Economic Buyers?
2. What is their working relationship with other divisions and executives like? Do you communicate with your customers every month or every two weeks, as agreed upon?
3. It's critical to maintain track of your customer visits, Zoom meetings, Quarterly Business Reviews (QBRs),and phone calls, among other things. These logs will assist you in determining whether a client is willing to speak with you and whether they are receiving value from those interactions.
Account Relationship helps us track signals to get the relationship health of the account.
Account relationship helps to gauge the CSM rapport with the decision maker and Product champion to calculate the relationship health of the account