CustomerSuccessBox evaluates Account health daily. It monitors all angles, from relationship to financial and from product support to product adoption. So that you don't have to see any surprise come up on the renewal dates.
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A SaaS customers goes through various stages in their lifecycle. At every stage, you need to know the success of your customer and how should you engage with them to drive maximum value and prevent any drop off. Customer health score helps you exactly do this.
The account health in customer success is calculated by taking into account the relationship health, product adoption health, financial health and relationship health.
A score indicating good, average and bad is assigned to each of the health parameters and finally a cumulative score is calculated indicating the overall health of the score.
The score assigned is subjective and is based on the rule engine which often has human biases. However, with Customer Success Intelligence, CS platform is using the power of Ai and ML to analyse all data points and past behaviour to come to an accurate score devoid of any biases
Account health score is a metric decided by Customer Success team based on various parameters- product adoption, Financial health, Service health and relationship health
The score lets the team know the customers who are doing good and who are at risk and would need proactive intervention for preventing churn
Customer /Account health means how well your customer is doing in terms of engagement with your company. How are they using your product. Having a good health indicates, customer is getting value from your product and the likelihood of the customer to renew or upsell goes high
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