We are Industry First AI powered Outcome Driven Customer Success Platform.
We are Next Gen Customer Success Intelligence Platform that drives retention and unlocks LTV $$ proactively. Powered by AI, ML and big data, the customer success intelligence platform correlates hundreds of data points and millions of tracked feature events with renewal history, to learn what really drives renewals and upsells. It enables CSMs to retain customers with confidence and take their portfolio to 125%+ NDR and beyond.
Welcome to the Subscription Economy. Everything is now available at $/month and the way we do business has fundamentally changed. The customer expects measurable business impact and trackable ROI. So, the traditional practices of customer acquisition and reactive support are not enough anymore.
From the above vision, we built the all-in-one solution for customer success that goes beyond health scores and viewing portfolios – CustomerSuccessBox, an Outcome Driven Customer Success Platform for B2B SaaS businesses.
CustomerSuccessBox enables success across all customer lifecycle stages – trial, conversion, onboarding, retention, upsell and renewal.
It enables every CSM to manage hundreds of accounts while growing a multi-million dollar portfolio.
It lowers the cost of delivering success per customer. Thereby enabling customers even with lower ARPA or ACV (Annual Contract Value) to enjoy the benefits of a customer success program.