Get to 130% MRR retention with Customer Success Software

AI powered Customer Success Software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. 

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Trusted by best Customer Success teams everywhere, everyday.

#1 Customer Success Software

Retain Customers
Retain customers with multi-dimensional Real time Account Health. Not averages. Get ahead of churn with segment specific Real-time Account Health  across all dimensions. Never let churn surprise you with proactive Risk Alerts.
Onboard Customers
With CustomerSuccessBox create repeatable success plans, manage CSMs activities, track progress, monitor product adoption milestones and measure business outcomes delivered all from one place.
Upsell Intelligence
Monitor product usage and engagement level to identify upsell signals and create alerts and tasks for your success team to never miss out on any upsell opportunity.
Account Health
CustomerSuccessBox evaluates Account health daily. It monitors all angles, from relationship to financial and from product support to product adoption. You can also add a custom score.
Scale with Automation
Scale with automation for low tier ACV customers. While keeping CSM intervention as a ‘fail-safe’ when self serve is not able to drive product adoption. Automate repeatable lifecycle engagements and internal system updates.
Personalized CSM Coaching
Being good at retention, upsells, onboarding takes a lot of experience. But experience takes time.CustomerSuccessBox's AI takes all its learning from the most effective CSMs from the team. And incorporates the same best practices that are making your best CSM successful.
Customer Retention
Marius Ekerholt
Head of Customer Success
Salesscreen, Oslo
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”
Download Case StudyWatch video
Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The CSMs were not getting a detailed overview of where the customer was in their onboarding journey and as result was facing Onboarding churn. By using CustomerSuccessBox we have been able to reduce our onboarding churn rate by 10% in the year 2020.”
- Marius Ekerholt
Head of Customer Success
Download Case StudyWatch video
Download Case Study

CustomerSuccessBox Integrations

CustomerSuccessBox integrates with customer data to give a complete 360 degree view of your customers. Start syncing data from your favorite SaaS apps in minutes, not weeks or months

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Integrations

The Actionable Customer Success software with most advanced features

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Top rated Customer Success software

We pride ourselves for helping customers achieve success. This makes our customers happy to give us high ratings in all parameters

g2 reviews
“CustomerSuccessBox is one tool to have updated data about your accounts, easy to use and understand”
Angela E
Customer Success Manager at Pipedrive
“Amazing platform to reduce churn easily”
Sumit P
Assistant Manager-Implementation at fleetx.io
“I am able to view the high risk clients of my team, which helped us reduce the churn”
Puja K
Customer Service Team Lead at fleetx.io
“Very nice application to manage your day to day activities and relationships with your clients”
Sahik Siraj
Technical Manager at Asset Telematics Pvt ltd.
“Keeps me a step ahead”
Remi S
Account Director at SalesScreen
“Designed from the grounds up for the needs of Customer Success and not just an upgraded CRM”
Antony L
Customer Success and Training Manager at PractiTest
“Information and Management in the same tool”
Luiza M
Customer Success Manager at Pipedrive
“CustomerSuccessBox is one tool to have updated data about your accounts, easy to use and understand”
Angela E
Customer Success Manager at Pipedrive
“Amazing platform to reduce churn easily”
Sumit P
Assistant Manager-Implementation at fleetx.io
“I am able to view the high risk clients of my team, which helped us reduce the churn”
Puja K
Customer Service Team Lead at fleetx.io
“Very nice application to manage your day to day activities and relationships with your clients”
Sahik Siraj
Technical Manager at Asset Telematics Pvt ltd.
“Keeps me a step ahead”
Remi S
Account Director at SalesScreen
“Designed from the grounds up for the needs of Customer Success and not just an upgraded CRM”
Antony L
Customer Success and Training Manager at PractiTest
“Information and Management in the same tool”
Luiza M
Customer Success Manager at Pipedrive
Recognized as the "Best Customer Success platform".

Deliver world class Customer Success at scale

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