Get to 130% MRR retention with Customer Success Software

AI powered Customer Success Software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS.

Integrates in a few clicks with

& many more

Trusted by Customer Success teams

Billions of events logged. 250,000+ Accounts and 1 million+ Users monitored Daily!

Hit your Net Retention Rate (NRR) target every quarter.

Acting when it’s already too late? Don’t know which account to focus? Few CSMs succeed while most miss?

Only 10% of SaaS business ever get past 125% NRR rate. Be in that 10%

SPEAK TO CUSTOMER SUCCESS EXPERT

How Customer Success technology helps

Teams powered by CustomerSuccessBox rely on leading indicators and know what actions to take proactively. They act on the right account at the right time, reducing missed opportunities.

Takes the guess work out. Put your SaaS on a predictable path to 125% MRR Retention.

CustomerSuccessBox has really helped us to focus on things we needed to focus on. It has helped us to be more proactive and work on customers who are risky and as a result we had a much better 2020 than what we had expected under the circumstances.

We chose CustomerSuccessBox because it streamlined our Onboarding process and now we exactly know which account is at what stage in their Onboarding journey and also identify early warning signs for proactive support. After implementing the CustomerSuccessBox, the CSM:Account ratio increased by 25% in 6 months.

CustomerSuccessBox provides a 360-degree customer view and end-to-end customer success management. Without having to switch platforms, we now have instant insights on account health, product adoption, plus risk alerts and upsell triggers. The platform enables us to automate customer success at scale without losing the human touch.

Without CustomerSuccessBox, we were managing things through our CRM or spreadsheets and that was not dynamic. CustomerSuccessBox allowed us to see exactly what the customers are doing and how often they were logging in. On top of having the visibility, we could create alerts or automate playbooks to guide the customers.

We chose CustomerSuccessBox primarily because it covers all the use cases that we needed for our Customer Success. Customer success affects the expansion of our business and customer satisfaction.

Retain customers with multi-dimension Real time Account Health. Not averages.

Get ahead of churn with segment specific Real-time Account Health. Don’t let averages mislead you. Track health across all dimensions i.e Product adoption, Relationship, Service and financial dimensions.

Know everything, while watching nothing, with our AI powered automatic anomaly detection. Never let churn surprise you with proactive Risk Alerts.

LEARN MORE ABOUT RETENTION

customer success software account health

Stop early churn and lower time-to-value by 50%

‘Remote touch’ is the new normal in the post pandemic world even for your top tier customers. Our guided onboarding playbooks built for delivering the white glove service your key customers expect.

With CustomerSuccessBox create repeatable success plans, manage CSMs activities, track progress, monitor product adoption milestones and measure business outcomes delivered all from one place.

LEARN MORE ABOUT ONBOARDING

Scale Customer Success with Tech touch

Scale with automation for low tier ACV customers. While keeping CSM intervention as a ‘fail-safe’ when self serve is not able to drive product adoption.

Automate repeatable lifecycle engagements and internal system updates.

Deliver more success per CSM!

LEARN MORE ABOUT AUTOMATION

Convert CSMs to Super CSMs with AI.

CustomerSuccessBox AI learns from your past renewals and the actions that lead to renewals. AI recommends the next-best action that drives retention. Make even the new CSMs effective from day one.

AI ability to self learn from your past renewals off loads you from the burden of the configuring rule and thresholds manually. One less step means you get to negative churn even faster.

LEARN MORE ABOUT AI

Retain Customers: Retain customers with multi-dimension Real time Account Health. ~~Not averages.~~

Get ahead of churn with segment specific Real-time Account Health. Don’t let averages mislead you. Track health across all dimensions i.e Product adoption, Relationship, Service and financial dimensions.

Know everything, while watching nothing, with our AI powered automatic anomaly detection. Never let churn surprise you with proactive Risk Alerts.

LEARN MORE ABOUT RETENTION
Onboard Customers: Stop early churn and lower time-to-value by 50%

‘Remote touch’ is the new normal in the post pandemic world even for your top tier customers. Our guided onboarding playbooks built for delivering the white glove service your key customers expect.

With CustomerSuccessBox create repeatable success plans, manage CSMs activities, track progress, monitor product adoption milestones and measure business outcomes delivered all from one place.

LEARN MORE ABOUT ONBOARDING
Scale with Automation: Scale Customer Success with Tech touch

Scale with automation for low tier ACV customers. While keeping CSM intervention as a ‘fail-safe’ when self serve is not able to drive product adoption.

Automate repeatable lifecycle engagements and internal system updates.

Deliver more success per CSM!

LEARN MORE ABOUT AUTOMATION
AI Powered: Convert CSMs to Super CSMs with AI.

CustomerSuccessBox AI learns from your past renewals and the actions that lead to renewals. AI recommends the next-best action that drives retention. Make even the new CSMs effective from day one.

AI ability to self learn from your past renewals off loads you from the burden of the configuring rule and thresholds manually. One less step means you get to negative churn even faster.

LEARN MORE ABOUT AI